Knowledge Base · Global · How-to

Getting help and support contacts

General information, not legal advice. · Reviewed 2026-08-05

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Have a question about the platform? Ask the built-in AI Assistant, or contact support:

  • Email: sam@globalepr.ai
  • WeChat: GlobalEPR_AI
  • Support hours: Mon–Fri, 09:00–18:00 HKT (GMT+8).

The full illustrated User Manual is under Help > User Manual (bottom of the left menu). Use its "Print / Save as PDF" button to keep an offline copy.

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