Effective date: 30 July 2026 · Version 2.0
These Terms of Service ("Terms") are a contract between Global Agentic Holdings Limited, Rm 604-5, 6/F., Easey Comm Building, 253-261 Hennessy Road, Wan Chai, Hong Kong (BR No. 80741226; CR No. 80741226) ("globalEPR™", "we") and the business entity using the Service ("Customer", "you").
globalEPR.ai is a software platform helping businesses organise packaging and product-compliance obligations (EPR, PPWR, GPSR, WEEE and similar regimes), store records, estimate fees, generate documents and track deadlines. The Service is offered to businesses only. By registering you confirm you act for business purposes, are at least 18 years old, and have authority to bind your entity. Consumer-protection regimes applicable to consumers acting outside their trade do not apply to business use; where mandatory law grants you rights despite this Section, those rights are unaffected (see Refund Policy §6).
The Service provides software, data organisation and general regulatory information. It is not legal advice, and globalEPR™ is not a law firm, authorised representative, PRO, or filing agent unless expressly agreed in writing. Outputs — obligation checks, fee estimates, recyclability grades, generated Declarations of Conformity, filing files, reminders — are aids based on data you provide and publicly available rules, which change. You remain solely responsible for your regulatory compliance, for the accuracy of data you enter, for verifying outputs before relying on them, and for filings and payments to authorities and PROs.
Keep credentials confidential; you are responsible for activity under your account. Enable available security features (2FA). Notify us immediately of suspected unauthorised use. Provide accurate registration information and keep it updated.
4.1 Plans, pricing and usage limits (importers, SKUs, countries, users) are shown on the pricing page and apply per plan. 4.2 Free trial: 7 days, no payment method required. At trial end, unless you subscribe, the account converts to the Free plan (or read-only per Section 9 where no Free plan applies). 4.3 Billing: monthly, annual, or multi-year in advance via Stripe. Prices exclude applicable taxes. Refunds and cancellations are governed exclusively by the Refund & Cancellation Policy (Part 5), incorporated by reference. 4.4 Renewal: paid subscriptions renew automatically for the same term unless cancelled before the renewal date via Billing. 4.5 Chargebacks: contact billing@globalepr.ai before initiating a chargeback so we can resolve directly. These Terms (accepted at signup/checkout), our delivery records under Refund Policy §2, and your account's usage logs serve as evidence that the Service was made available for the period charged. See Refund Policy §8. 4.6 Changes: we may change prices or plan structures with at least 30 days' notice, effective at your next renewal. Existing subscriptions may be grandfathered at our discretion. 4.7 Payment failure: we retry payment; if unresolved by the date in our notices, the account is suspended (data retained per Section 9). 4.8 Eco-fees and government charges are never collected by us; you pay authorities/PROs directly. Any service fee we charge on calculations is identified at purchase. 4.9 Usage verification: we may verify plan-limit compliance (importer, SKU, user counts) through system data. Exceeding limits triggers an upgrade requirement notice, not retroactive charges. 4.10 Support: best-effort email (and, where your plan states, WeChat) support during business hours (9:00–18:00 Hong Kong time, Monday–Friday), no guaranteed response time except under a written Enterprise SLA.
You will not: (a) breach law or third-party rights; (b) upload malicious code or attempt to breach security; (c) resell, scrape, or provide the Service to third parties except as your plan permits; (d) misuse free tools through automation or volume abuse; (e) systematically extract outputs to create a competing regulatory database; (f) submit data you have no right to submit; (g) remove, obscure, or circumvent watermarks, sample designations, plan limits, or technical protection measures, including on generated documents; (h) misrepresent a sample or watermarked document as a valid compliance document. We may suspend accounts for material or repeated violations, with notice where practicable, without liability for the suspension period where the violation is confirmed.
6.1 You retain all rights to data and documents you submit ("Customer Data"). You grant us a worldwide, non-exclusive licence to host, process, transmit and display Customer Data solely to provide and improve the Service and as instructed by you (e.g. public verification pages you enable). We may use aggregated, de-identified data that identifies no person or customer for analytics, benchmarking and product improvement. If you send us feedback or suggestions, we may use them without restriction or obligation; feedback never includes your Customer Data.
7.1 Generated documents (e.g. Declarations of Conformity, filing files) are issued by you, in your name; we provide the template and data plumbing. You are responsible for their accuracy, signatures and authorisations. Documents state they are "issued via globalEPR.ai"; we do not certify, approve, or assume responsibility for their content. 7.2 If you enable public verification pages/QR codes, you authorise us to display the associated document status publicly until you disable the page or your account ends (Section 9). Verification pages confirm that a document with a given fingerprint was generated on a given date; they are not a representation of regulatory validity. 7.3 Samples: documents generated on the Free plan carry a sample watermark and no declaration number, and are not valid for compliance use. Using a sample document, or a document with removed/altered watermarks, in trade or toward any authority is a material breach of these Terms.
The Service — software, databases, regulatory content compilations, templates, designs, trademarks and documentation — is owned by globalEPR™ or its licensors and protected by intellectual property law. You receive a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during your subscription, per your plan. No rights are granted by implication. You may not copy, modify, reverse-engineer (except as mandatory law permits), sublicense or create derivative works from the Service. Our compiled regulatory database and templates are protected as compilations; §5(e) applies.
Trademarks. "globalEPR", "globalEPR.ai", the globalEPR logo and the globalEPR mountain mark are trademarks of Global Agentic Holdings Limited. Nothing in these Terms grants you any right to use our trademarks, logos or brand features without our prior written consent. All other trademarks appearing in the Service are the property of their respective owners.
The Service integrates third-party services (payments, email, AI models, data sources such as authority registers). We are not responsible for third-party services. AI-generated content can be inaccurate; review before use (Section 2 applies).
Features labelled "Beta", "Preview" or similar are provided for evaluation, may be modified, moved to a different plan tier, or withdrawn at any time, may contain errors, and are excluded from any warranty or SLA. Use of beta output in production (e.g. printed labels) is at your own risk; verify output before use. Feedback on beta features falls under §6.1.
9.1 Either party may terminate per §4.4; we may terminate or suspend for material breach with notice (immediately for security/abuse). 9.2 End-of-service schedule: on subscription end: Day 0 the account becomes read-only; for 60 days you may export all Customer Data (bulk export of documents, filings and records provided free) or subscribe to Compliance Vault; at Day 60 we generate a final export available 30 days; at Day 90 Customer Data is permanently deleted, except minimal records we must retain (billing/tax, audit trail of notices and deletion, filing submission logs to the end of their jurisdictional retention period). Public verification pages then display an archive-expired notice instead of document content. 9.3 Compliance Vault: archive-only plan preserving records and verification pages without edit rights, at then-current pricing. DoC keep-alive: a one-time purchase (currently €99/1yr, €199/3yr, €249/10yr) keeping document verification pages and QR codes resolving after account closure. Regulatory retention duties (often 5–10 years under PPWR/GPSR) remain yours; Vault and keep-alive are ways to meet them, never the only way — your free export always suffices for self-storage. 9.4 Sections 2, 6, 7, 7A, 10–14, 20 survive termination.
We warrant we provide the Service with reasonable skill and care. OTHERWISE THE SERVICE, CONTENT AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE"; TO THE MAXIMUM EXTENT PERMITTED BY LAW WE DISCLAIM ALL OTHER WARRANTIES, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THAT OUTPUTS ARE ACCURATE, COMPLETE OR CURRENT. REGULATORY INFORMATION MAY BE OUTDATED OR INAPPLICABLE TO YOUR SITUATION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA OR GOODWILL; (b) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF THE SERVICE IN ANY 12-MONTH PERIOD IS LIMITED TO THE FEES YOU PAID US IN THAT PERIOD (OR €100 IF NONE); (c) NOTHING LIMITS LIABILITY FOR FRAUD, WILFUL MISCONDUCT, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (INCLUDING THE CONTROL OF EXEMPTION CLAUSES ORDINANCE (CAP. 71) OF HONG KONG). REGULATORY PENALTIES, MARKETPLACE SUSPENSIONS, MISSED FILINGS AND EPR FEES ARE YOUR RESPONSIBILITY AND EXCLUDED FROM OUR LIABILITY, EXCEPT TO THE EXTENT CAUSED BY OUR WILFUL MISCONDUCT.
You will indemnify us against third-party claims arising from Customer Data, your regulatory filings, your use of sample or altered documents contrary to §7.3, or your breach of Sections 2, 5, 7 or 7A, except to the extent caused by our breach of these Terms.
Each party protects the other's non-public information with reasonable care and uses it only to perform under these Terms. Disclosures required by law are permitted (with notice where lawful).
Fees exclude VAT, GST and similar taxes. For EU business customers providing a valid VAT number, VAT is accounted for under the reverse-charge mechanism (Art. 44, EU VAT Directive); you self-assess VAT due in your jurisdiction. We are responsible for our own profits tax as a Hong Kong entity.
Neither party is liable for delay or failure caused by events beyond reasonable control (internet/utility outages, cloud or sub-processor outages, natural disasters, war, governmental action), with notice and reasonable efforts to resume. Payment obligations for Services already delivered are not excused.
You represent you are not located in, organised under the laws of, or owned/controlled by persons in a territory under comprehensive sanctions, and are not on any applicable restricted-party list. We may suspend the Service to comply with export-control or sanctions law.
Unless you opt out via support@globalepr.ai, we may name you and use your logo in a customer list. Case studies, quotes and press releases require your separate written approval.
No rights for non-parties except as expressly stated.
The Service is offered to businesses only (§1); the EU ODR platform and consumer ODR schemes do not apply to the Service. Free public tools are governed by the Free Tools Terms (Part 6).
20.1 Governing law & disputes: these Terms are governed by the laws of the Hong Kong SAR. Any dispute shall be finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted; seat Hong Kong; one arbitrator; language English. Either party may seek interim relief from any competent court. This clause is without prejudice to mandatory rights a Customer enjoys under the law of its place of establishment that cannot be excluded by agreement. 20.2 Changes to Terms: 30 days' email notice for material changes; continued use after effectiveness is acceptance. If you object to a material change, you may terminate effective the change date and receive a pro-rata refund of prepaid fees for the unused period. 20.3 Assignment: you may not assign without our consent (not unreasonably withheld); we may assign to an affiliate or in a corporate transaction. 20.4 Order of precedence: order form (if any) → DPA/SCCs → these Terms → referenced policies. 20.5 Notices: to us at support@globalepr.ai; to you at your account email. 20.6 Severability; no waiver by conduct. 20.7 Language: English governs; translations (including 中文) are for convenience. 20.8 Time bar: to the extent permitted by law, claims arising out of the Service must be brought within 12 months of the event giving rise to the claim.
